Monday – Friday

Our client is a well-established web design, marketing and development agency, both businesses have a tier one roster of clients, the main portion of their work is web based, multiple clients for magenta, e-commerce to WordPress website development projects.

They are hiring an experienced and efficient Commercial Manager/Director, a senior employee hire for this business you will be overseeing this small, successful & professional agency.

The role will be office-based, remote working will be introduced.

The primary purpose of the role:

• To manage and supervise the operations, production, delivery of projects and support activities that facilitate the smooth running of businesses.
• To ensure that services are produced effectively and efficiently, to the satisfaction of the customer on time and budget.
• To liaise with the directors and coordinate activity between clients, suppliers, project management and design teams.

Main duties:

• Motivate, develop and manage direct reports.
• Create excellent relationships with clients and supply a high level of customer service at all times.
• Support sales teams to ensure proposals are followed up promptly.
• Ensure final job briefs are clear and complete, and pricing is agreed.
• Oversight of delivery, production and project management of individual project plans, including communication to clients, design and development teams.
• Management of the design team and liaison with development teams to ensure jobs are produced smoothly on-time and on-budget.
• Manage complex client and support queries on the telephone, by email and through a support ticketing system.
• Briefing of support requirements to the development team via support ticket system & Development Director.
• Manage client expectations ensuring clients are regularly kept up-to-date with progress on their projects including coordination of testing with Clients.
• Tracking of support tickets to ensure development tasks are delivered on time.
• Final quality checking on finished jobs.
• Assist with finance, including coordination with the finance team.
• Monitor and report company KPIs.
• Maintain personnel records.
• Recruitment of new staff.
• Supervise the implementation of new office systems.
• Health and Safety.

Skills and experience required:

• Circa 5+ years of management experience in an Digital or web development environment.
• Can-do attitude – open to challenges and keen to find new ways of doing things – effectively and efficiently, e.g. improved processes and systems.
• Experience of managing web-based communications systems and tools.
• Experience in web design/marketing/web production environment an advantage.
• Skilled communicator.
• Ambitious, organised and fun.

If you are interested in the above role & have the desired skills & experience please get in touch at the earliest opportunity to start the process.