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Internal Sales & Account Manager – Software Sales

Internal Sales & Account Manager – Software Sales

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  • Permanent
  • Harrow, Middx
  • £28k + uncapped comms £35k+ realistic USD / Year

Are you looking for an exciting Internal Account Manager role within a fast-paced working environment, offering uncapped commission and attractive OTE?

The role is a mix of Account Management & New Business!

If so, this is a fantastic opportunity to join a very supportive and rewarding organisation at an exciting time of growth across the business.

Working from central Harrow you will be offering innovative software solutions to Higher Education, Public Libraries in the UK, USA as well as selected areas of Europe). You will be responsible for the full sales cycle from researching sales opportunities, cold calling, organising software trials, demonstrating (online) and consulting and issuing quotes to ultimately closing the sale. You will also be given a customer base to which you will need to account manage, cross-sell and upsell too.

Thorough product training will be provided, backed up by comprehensive presales and technical support.

The Portfolio:

  • MyPC – is the leading web-based computer reservation solution which provides complete control over shared computer resource usage. (UK, Europe and USA.
  • R&R –is a web-based resource booking solution that provides organisations with complete control over the resources they wish users to be able to book. (UK, Europe and USA).
  • PaperCut MF – is a feature-rich solution that allows customers to control, track and reduce unnecessary printing. PaperCut is the market-leading print management solution.
  • Rezzervi- booking a room or hot desking space solution with no complicated configuration required as it is completely cloud-based.
  • LanSchool – Simple, reliable classroom management solutions that allow you to take control of technology in both remote and digital classrooms.
  • Faronics Solutions – The Ultimate Workstation Protection, reboot and restore solutions.
  • Securely- Cloud-Based Web Filtering & Safeguarding solution.

Job Requirements:

  • Contacting potential customers both in the education and corporate sectors, investigating their needs for our software products, ascertaining their available budget and persuading them to download and try our software.
  • Sending quotes to interested potential customers via our CRM system.
  • Selling the product portfolio listed.
  • Working a minimum of 1 day per week to cover U.S. hours (N. America) from 12.30 pm to 8.30 pm or 1.00 pm to 9.00pm.
  • Demonstrating and consulting our product portfolio listed above.
  • Researching new Marketing avenues for Small Ticket Items.
  • Dealing with incoming enquires from calls/e-mails/leads and trial downloads.
  • Representing at exhibitions and trade fairs – this may entail travel, nights away from home and weekends.
  • Acting as key contact for liaising with suppliers.
  • Maintaining a positive attitude and approaching this opportunity as one’s “own business enterprise”.
  • Accurately maintaining customer data on our CRM system.

Specific territory across UK, North America and Europe, this will be defined during the interview process.

Desired Skills & Experience

  • Have experienced internal account management skills with a minimum of two years’ experience.
  • Have highly developed outbound sales skills.
  • Have impeccably spoken and written English communication skills.
  • Be experienced in cold calling, appointment making, demonstrating, and arranging trials.
  • Offer advanced computer proficiency (inc.MS Office, and CRM software).
  • Be a self-starter, ambitious and competitive.
  • Be skilled in consultative selling techniques, promoting products & services including demonstrating software solutions.
  • Be an active team player and multitasker who can quickly adjust priorities.
  • Have good organisational skills and the ability to work independently.
  • Have the ability to multitask and handle multiple customer inquiries.
  • Be patient and have the ability to stay calm under pressure.
  • Have the ability to work effectively across multiple departments in a deadline-driven environment.
  • Provide proof of recent sales achievements and a stable career record.

On offer:

  • Competitive salary £28k + uncapped commission
  • Annual bonus
  • 20 days annual leave (gradually increasing to 30 days after completing 2 full years at ITS).
  • Access to company contributory pension scheme after successful completion of the probation period.
  • Access to company life policy scheme while you are in employment with ITS after successfully passing probation.
  • Extensive support and training.
  • Superb promotion and career development prospects.

About the ITS Group

An independently run company established in 1988 with its headquarters in Middlesex, London. We have operations throughout Europe and North America with customers across five continents.

With offices in France, Germany, Spain, the Netherlands (ITS Benelux), Serbia and India ITS provides support in most European languages including English, French, Spanish, Catalan, German, Polish, Dutch, Serbian, Croatian and Turkish. Global but acts locally with a deep understanding of each region we serve.

Certifications – ISO 9001:2015 and ISO/IEC 27001-2013 accredited and highly recognised in Quality Management Systems (AMS) and Information Security Management Systems.

Company Values and Culture

1. Customer Focused
A company’s future is built on supporting its customers to the highest possible standard, going the extra mile to ensure that customers have what they require and that their needs are being met, always conscious that their customers have choice and strive to be the first port of call when the need for our products arise.

2. Flexible & Loyal
The time, energy and money invested in supporting our customers, developing our products and serving the company is undertaken with long-term relationships in mind in the hope that the flexibility and loyalty we demonstrate today is rewarded in the future.

3. An International Team with a Family Spirit
An approachable international team with humble roots, they aim to provide a great place to work, where people feel valued and appreciated and inspired to be the best they can be. They reward people for their hard work and strive to retain talent within the company., always aiming to achieve results and celebrate them when we do.


My client is seeking a hands-on experienced Internal Account Manager who has a ‘can-do’ attitude and wants to grow within the company and be successful. This person needs to be able to demonstrate initiative and are willing to play a pivotal role in continuing to assist in the growth and development of new opportunities.

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Job Overview
Offered Salary
£28k + uncapped comms £35k+ realistic
Job Location
Harrow, Middx
Job Type
Ian Benjamin

Ian Benjamin

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