For busy advertising & marketing agency

Monday – Friday

9.30 – 5.30

Mission Statement:

To provide excellent customer service by ensuring the smooth processing of all projects as they pass through the business. To act as a linchpin between the customer, external suppliers and the internal team. Displaying a helpful, friendly, and caring demeanour to ensure customers feel valued.

Job Description:

• Sales Administration
o Quoting for jobs

1. Calculating internal costs of a job.
2. Liaising with suppliers to determine costs of a job prior to quoting.
3. Finding the correct solution for a job prior to quoting.

o Booking in quoted jobs on acceptance

1. Ordering supplies required for the job if required.
2. Booking jobs with suppliers i.e. printer/ installers/ finishers.

o Liaising between customers, suppliers and internal team members.

• Customer service

o Responding to incoming enquiries

1. Answering phone calls.
2. Responding to emails.
3. Acting as a liaison between design team and customer when required.
4. Liaising with customers to take briefs and technical information.
5. Dealing with problems to ensure satisfactory resolution.

• Finance

o Creating invoices.
o Creating purchase orders.
o Taking telephone payments when required.

• General Admin

o Answering the phone/ door.
o Diary management for directors.
o Maintaining and improving internal systems.
o Ad hoc problems with suppliers or unexpected issues.

Key Skills Required:

• Committed to providing a high level of customer service.
• Having a can-do problem-solving mentality.
• Strong numeracy skills.
• Attention to detail.
• Organised and methodical.
• Willing to learn new skills.
• Strong knowledge of Outlook, Word, and Excel.
• Ability to learn and maintain in-house CRM system.
• Good team player.
• Willing to go the extra mile.