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Office Administrator (Experienced)

Office Administrator (Experienced)

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  • Permanent
  • Luton Town
  • £25K + £3k annual bonus USD / Year

For busy advertising & marketing agency

Monday – Friday

9.30 – 5.30

Mission Statement:

To provide excellent customer service by ensuring the smooth processing of all projects as they pass through the business. To act as a linchpin between the customer, external suppliers and the internal team. Displaying a helpful, friendly, and caring demeanour to ensure customers feel valued.

Job Description:

• Sales Administration
o Quoting for jobs

  1. Calculating internal costs of a job.
  2. Liaising with suppliers to determine costs of a job prior to quoting.
  3. Finding the correct solution for a job prior to quoting.

o Booking in quoted jobs on acceptance

  1. Ordering supplies required for the job if required.
  2. Booking jobs with suppliers i.e. printer/ installers/ finishers.

o Liaising between customers, suppliers and internal team members.

• Customer service

o Responding to incoming enquiries

  1. Answering phone calls.
  2. Responding to emails.
  3. Acting as a liaison between design team and customer when required.
  4. Liaising with customers to take briefs and technical information.
  5. Dealing with problems to ensure satisfactory resolution.

• Finance

o Creating invoices.
o Creating purchase orders.
o Taking telephone payments when required.

• General Admin

o Answering the phone/ door.
o Diary management for directors.
o Maintaining and improving internal systems.
o Ad hoc problems with suppliers or unexpected issues.

Key Skills Required:

  • Committed to providing a high level of customer service.
  • Having a can-do problem-solving mentality.
  • Strong numeracy skills.
  • Attention to detail.
  • Organised and methodical.
  • Willing to learn new skills.
  • Strong knowledge of Outlook, Word, and Excel.
  • Ability to learn and maintain in-house CRM system.
  • Good team player.
  • Willing to go the extra mile.
Upload your CV/resume or any other relevant file. Max. file size: 39 MB.

Job Overview
Marketing | Office Jobs
Offered Salary
£25K + £3k annual bonus
Job Location
Luton Town
Job Type
Ian Benjamin

Ian Benjamin

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Ian Benjamin
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