Our client is a well-established web design, marketing and development agency. they have a tier one roster of clients, the main portion of their work is web based, multiple clients for magenta, e-commerce to WordPress website development.

They are hiring an experienced and efficient General Manager.  as a senior employee of the business, you will be working as part of a small, friendly company. 

 

The role of General Manager will be office-based, remote working will be introduced.

 

The primary purpose of the role:

• To manage and supervise the operations, production, delivery of projects and support activities that facilitate the smooth running of businesses.

• To ensure that services are produced effectively and efficiently, to the satisfaction of the customer on time and budget.

• To liaise with the directors and coordinate activity between clients, suppliers, project management and design teams.

 

Main duties:

• Motivate, develop and manage direct reports.

• Create excellent relationships with clients and supply a high level of customer service at all times.

• Support sales teams to ensure proposals are followed up promptly.

• Ensure final job briefs are clear and complete, and pricing is agreed.

• Oversight of delivery, production and project management of individual project plans, including communication to clients, design and development teams.

• Management of the design team and liaison with development teams to ensure jobs are produced smoothly on-time and on-budget.

• Manage complex client and support queries on the telephone, by email and through a support ticketing system.

• Briefing of support requirements to the development team via support ticket system & Development Director.

• Manage client expectations ensuring clients are regularly kept up-to-date with progress on their projects including coordination of testing with Clients.

• Tracking of support tickets to ensure development tasks are delivered on time.

• Final quality checking on finished jobs.

• Assist with finance, including coordination with the finance team.

• Monitor and report company KPIs.

• Maintain personnel records.

• Recruitment of new staff.

• Supervise the implementation of new office systems.

• Health and Safety.

 

Skills and experience required:

• Circa 5+ years of management experience in a Digital or web development environment.

• Can-do attitude - open to challenges and keen to find new ways of doing things - effectively and efficiently, e.g. improved processes and systems.

• Experience in managing web-based communications systems and tools.

• Experience in web design/marketing/web production environment is an advantage.

• Skilled communicator.

• Ambitious, organised and fun.

 

If you are interested in the above role & have the desired skills & experience please get in touch at the earliest opportunity to start the process.

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